This position is located in the District Clerk’s Office in Dallas, Texas and is responsible for end user support activities. The incumbent provides help desk and technical support on IT systems throughout the district. The incumbent assists with courtroom support activities, including audio and video components, their respective network protocols, and subsequent integration within the courtroom environment. The incumbent also assists with the installation and configuration of computer hardware and software programs and performs routine to moderately complex troubleshooting for hardware and software systems. This position reports directly to the Help Desk Manager.